Customer Support & Helpdesk
Need help with your booking, vehicle handover, security deposit refund, or on-road breakdown? Open a live ticket with our concierge team.
Immediate breakdown & towing dispatch
Live chat for booking extensions
Response guaranteed under 2 hours
Log In to Access Your Support Tickets
Sign in to your SmartDrive account to create tickets, track real-time staff replies, and manage booking inquiries.
Frequently Asked Questions
Q.How does the security deposit refund work?
Your security deposit is automatically refunded to your original payment method within 24-48 hours after vehicle return inspection.
Q.What should I do in case of a mechanical breakdown or puncture?
Call our 24/7 Roadside Assistance helpline at (+91) 9876543210 immediately. We will dispatch a recovery vehicle or replace your car.
Q.Can I extend my ongoing self-drive booking?
Yes, you can extend your rental directly from the Bookings page or by raising a high-priority ticket here if no conflicting bookings exist.
Q.What documents are required at vehicle pickup?
You need a valid Original Driver's License and one Government ID Proof (Aadhaar / Passport / Voter ID).